Year
2025
Client
UOL Relief
Category
Product Design (App UI/UX) · Design System · Nonprofit/Impact Ops
Product Duration
3 Months
UOL Relief had a live website and established brand, but day-to-day execution ran on spreadsheets, WhatsApp threads, and manual check-ins. Result: fragmented data, slow field verification, and donor updates that lagged behind the work on the ground.
Built a mobile-first app around three core journeys: Donate → Track, Volunteer → Check-in, and Field Ops → Report. Clear IA with role-based dashboards (Donor, Volunteer, Coordinator), a campaign directory, incident reporting, and an impact feed. Offline-first data capture with queued sync, geo-tagging, and time-stamped evidence to ensure auditability.
Brand extension, not rebrand: preserved logo/visual DNA; created a lightweight UI kit (buttons, chips, cards, forms) aligned with existing palette/typography.
Trust-forward UX: progress bars, verified badges, receipt screens, and a donor timeline that maps funds → deliveries → beneficiaries.
Ops efficiency: QR/OTP volunteer check-ins, batch attendance, templated distribution logs, and photo evidence with low-data image compression.
Accessibility & speed: large tap targets, WCAG-aware contrast, concise microcopy, and error-state guidance for low-connectivity zones.
Engineered to move the needles that matter:
-40–60% time to publish a verified field report (geo-tag + photo templates).
+25–35% volunteer activation & attendance (QR/OTP check-ins + reminders).
-30% donor support tickets (clear receipts, live campaign status, impact feed).
Faster ops decisions with coordinator dashboard (stock, tasks, incidents).
